Refunds are normally accepted within 30 days from the date of the parcel delivered.
Please contact our support team for any issues immediately once you receive your parcels includes but is not limited to below reasons:
Not received the parcel normally
Yes, we guarantee a refund or to resend your order if you haven’t received the parcel beyond the regular shipping days, except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, can not complete the customs clearance due to customer’s reason, etc.
Note: If the following issues occurs:
extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing on-time delivery, but we’ll try our best to support you,thanks.
Some items missing from my shipment
First, check that you’ve received all the boxes associated with your order. Then fully empty each box you received, sometimes small parts get caught in crevices or in packing material. If you still can’t find your item, please email customer service right away. Include a description of the missing quantities and pictures of the whole parcel. We’ll forward them to our warehouse to check the monitor records and the packing pictures records.
Steps:
1. Send email to support team for authorization.
2. We’ll check and verify the issues.
3. Offer solutions to customer case by case.
Return
By returning products to Quarktwin, the Customer certifies that the products were purchased from Quarktwin and there has been no substitution in whole or part of the same product from another supplier, distributor or other such sources of the product. The return should be in the original packaging and in unused condition (except defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.
Returns are normally accepted within 365 days from the date of the parcel delivered.
When a customer requests a return due to ‘non-original/fake/quality problems’, a valid quality report from a third-party authoritative organization recognized by our company is required for the return and exchange.
Any charges from customs and other fees should be paid by customers if the return reason is customers’ reason, such as buy parts mistakenly,etc.
Return Freight charges must be prepaid; we will not accept COD shipments.
If you need return and replacement because of quality problems,
first,you should test the product and provide the testing report . After it’s proved , we would accept your return or replacment . And then you would be given a full refund .(Please Note:we will not refund if the product is used or the packing is damaged .)
secondly , you should fill in the relevant approval form about return and replacement . Or you can contact us to get refund and replacement approval number .
If you need further information or have questions about the return of some specific products , please fill in customer service form and contact with our CSR .